Frequently Asked Questions
Do you provide proofs before items are printed?
Digital proofs are provided via email for all personalized items. Proofs for standard collection pieces will be delivered within 3 business days for the customer’s review and approval. One round of proofs and one round of revisions are included in the product pricing. Any additional proofs will be charged an additional fee starting at $25 depending on complexity of the revisions.
Turnaround time for proofs for custom collection items are dependent on the individual project timeline.
No item will ever be sent to print production without final proof approval.
Can I make changes to my order after I have approved a proof?
Any changes to a design must be made prior to proof approval. Orders that have been proofed will be sent immediately into print production and cannot be changed or canceled.
What is your cancellation policy?
For graphic design services:
Once any custom design work has begun, all payments made are nonrefundable.
For Design-in-a-Day Creative Sessions:
Once a session is booked, the date is held on our calendar and the deposit is nonrefundable. Sessions may be canceled up to 48 hours in advance. Sessions canceled within 48 hours of the booked date may be rescheduled or canceled without refund.
For Styling or Event Design Services:
All services are tailored to individual project needs. Cancellation policies will be outlined in your custom proposal and agreement that you'll receive prior to booking our services.
Do you Accept Returns?
Because each item is custom printed and approved before going to press, we cannot accept returns.
What is the Ordering Process?
All Standard Collection and Items in our Shop:
Upon completing your order online, payment is charged in full at checkout.
All Custom Graphic Design:
Once we receive your order and confirmation of payment, one of our designers will begin preparing a proof for your review. Once we receive for final approval on the proof, the piece will go into print production and will be shipped to the address you provide immediately upon completion.
All Styling Services:
If you would like to book our team for styling services, we’ll need to gather some details about the project before getting started. You’ll receive a brief complimentary consultation via phone and our team will follow up with a proposal, quote and invoice if you would like to proceed with booking our service.
All Design Services:
If you’re booking a Design-in-a-Day creative session, one of our associates will be in touch to confirm an appointment date upon receiving your booking confirmation. An initial deposit is due upon booking and the remainder of the fee is due at the start of your session.
All full-service design inquiries will receive a follow-up within 48 business hours. One of our associates will contact you to discuss your needs and the details of the project so that we may prepare an initial proposal and quote for booking our services. In some circumstances (such as a large-scale design project), it may be necessary to schedule an in-person consultation appointment before proceeding.
What types of printing methods do you offer?
Our standard collection includes options for flat digital printing as well as letterpress printing. Our custom collections (custom graphic design) may be printed with any of the following methods: digital, thermography, foil printing, letterpress and engraving.
What type of paper do you print on?
The type of paper used for any piece depends on the printing method. Rebecca Rose Creative is committed to printing only on high-quality paper stock.
What are your production time lines for printing?
- Print production times vary based on the method of printing and complexity of design. As a general guideline, after final proof approval, orders will be ready for shipping as follows:
- Digital: Approximately 5-7 business days
- Letterpress: Approximately 12-15 business days
- Foil Printing: Approximately 12-15 business days
Do you offer rush services?
Due to the requirements for proofing and quality production, we are unable to offer rush orders at this time.
Do you provide samples?
While we’re not able to offer specific samples of every item in the shop at this time, we are creating a comprehensive sample kit that will be available for purchase. This delightful little kit will include printing options, font colors and paper samples. We'll add it to the shop once the kit is available for purchase (anticipated in late spring, 2015!)
Are Press kits & samples available to the media?
To request a media kit or further information, please contact us at email@example.com